Why is SiteVault available for free up to 20 active studies?
Veeva is committed to providing affordable technology and global support to research sites. If a site exceeds 20 active studies they likely require the additional technical and administrative support provided through our Enterprise program. For additional information please connect with us today.
Are there any initial or ongoing fees for support or onboarding?
24×7 live support, self-service guides, and training videos are always available at no cost throughout your SiteVault journey. For sites that are large or complex, we recommend implementation services for a one-time fee to support your transition to SiteVault. Contact us for further details regarding implementation pricing.
How do I get access to SiteVault's features?
Once you sign up, your account will be created within two business days. You will receive a welcome email and a user account with permissions to create additional users. Only one person from your organization needs to sign up.
Who owns and controls the data stored in SiteVault?
The customer site owns and controls its own data, including regulatory and source documents, except as provided in our terms of service or as may otherwise be required by law. The sites decide what documents to share and with whom to share them. For information, see our Privacy Statement and Veeva and Customer Data.
